Two routes, and which one to use
Apple gives the public one tool and owners another. Report an Issue in Maps is open to anyone and works like a suggestion box: you describe the problem, Apple checks it, and the map may change. Apple Business is the owner’s console: you change the place card yourself, within Apple’s rules.
If it’s your business, use Apple Business. Reports are a fallback for owners who haven’t claimed the place yet, for problems outside the place card (a road that doesn’t exist, a wrong street name), or for errors on a listing that isn’t yours.
Making a report Apple can act on
Apple’s report flow has three starting points on Mac: Report Something Missing, Report Street Issue and Report Place Issue. You can also start from the place card itself by scrolling down and selecting Report an Issue. Apple’s privacy notice for reports says you can suggest new addresses, URLs and opening hours and add comments and photos.
A few habits help:
- Report one problem per report, in plain words.
- Give the correct value, not just “this is wrong.”
- Add a photo of your signage or posted hours if the form offers it.
Apple doesn’t say how long reports take, and it may email you only if the report is tied to your Apple Account or email. Don’t file the same report every day; check Reports under your icon instead, which lists what you filed in the last 90 days.
When Apple edits your claimed listing
Reports from customers can change a place card even after you’ve claimed it. Apple says it can override some details, such as name, status and hours, when they’re wrong. If it does, you get an email and an alert in Apple Business.
Read it before reacting. If Apple is right, select Looks Good. If it isn’t, select View Details, then Edit, and enter the correct value. A changed status or hours can be edited back directly. A changed name goes to Apple for review, and if Apple still disagrees, you’ll see Update Not Approved with the choice to use Apple’s version or edit again.
If the wrong detail keeps coming back
If the same wrong detail keeps coming back, something outside Apple may be feeding it: an old sign, an outdated website, or a directory with your old hours. Fix the source, then correct the listing once more. For anything the portal can’t change, contact Apple Business support from your account icon.
If it doesn't work
- Your report seems ignored: Apple doesn't promise a reply or timing. Claim the location in Apple Business so you can edit it directly.
- Apple changed your details after a customer report: open the location marked Updates Available and accept or contest the change.
- Your name change was refused: the location shows Update Not Approved. Select View Details, then keep Apple's name or edit and resubmit.
- The wrong info is on someone else's listing that looks like yours: report it as a place issue and describe the mix-up plainly.
Questions owners ask
Can I report from my iPhone?
Apple's Mac help describes reporting from a place card: scroll down, select Report an Issue, and follow the prompts. The Apple Business guide also says customers can report problems from the place card. As of November 2026, Apple's help doesn't give separate iPhone steps, so try the same place-card route on your phone.
What does Apple collect when I report?
Apple's privacy page for reports says it may collect your device model, OS version, Maps settings, an image of your map view, the last search term and your location. Reports tied to your account may be kept up to two years.
Can I contest a name change Apple made?
Yes. Open the alert, select Display Name, View Details and Edit, enter the name, optionally attach documents, and select Send for Review. Apple says this review can take up to five business days.
Sources
- Report an issue in Maps on Mac (support.apple.com)
- Apple Maps Report an Issue & Privacy (apple.com)
- Maintain location information accuracy (support.apple.com)
- Edit or remove a single location (support.apple.com)
Checked 13 Nov 2026. When the platform changes its process we update this page and log it in What changed.